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Get help

Who to contact, and in what order

Most people can work out roughly what to do. What is hard, straight after it happens, is knowing what to do first. Some of these steps have a time limit.

Step 1 · Where are you?

Somewhere else? We only cover these four properly, and a wrong agency wastes the time that matters. The full directory below has international options.

The full directory

Everything we know about, including international options.

Report a crime

Police and government agencies by country.

  • Europol EC3EuropeVisit
  • FBI IC3USAVisit
  • Action FraudUKVisit
  • ACSC / ReportCyberAustralia1300 292 371Visit
  • Interpol member countriesAnywhereVisit
  • eConsumer.govAnywhereVisit
  • Canadian Anti-Fraud CentreCanadaVisit

Identity and accounts

Help with stolen identity and compromised accounts.

  • IdentityTheft.govUSAVisit
  • IDCAREAustralia / NZ1800 595 160Visit
  • Have I Been PwnedAnywhereVisit

Someone to talk to

Free, confidential, any time.

  • StopNCII.orgAnywhereVisit
  • 988 Suicide & Crisis LifelineUSA988Visit
  • Beyond BlueAustralia1300 22 4636Visit
  • LifelineAustralia13 11 14Visit
  • SamaritansUK116 123Visit

Still stuck?

Send us a message and a person will read it. We cannot recover money or investigate, but we can point you at the right place.

A real person reads every message. We usually reply within a couple of days.